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Policies, Procedures and Terms of Service

By engaging Government Resumes, you agree to our Terms and Conditions. These may be updated at any time, and continued use of our services confirms your acceptance of any changes. Your use of our website and services is strictly subject to these Terms. Our team uses extensive knowledge to craft documents that highlight your skills, achievements and suitability. We produce clear, professional and well-structured résumés designed to meet employer and recruitment agency expectations. You will be involved throughout the process. Drafts will be emailed for your review, and we will update your documents until you are satisfied. We aim to deliver outstanding service and encourage you to review our client success stories. We reserve the right to accept or decline any order, withdraw services or change pricing at any time. We are not liable for losses or delays caused by external factors including internet issues, incorrect contact information or technical failures. These Terms are governed by Victorian law, and any disputes fall under the jurisdiction of Victorian courts.

Privacy Policy

We are committed to protecting your personal information. We collect only what is necessary to deliver our services, such as your contact details, employment history, career background and relevant documents. Information may be collected through service enquiries; employment applications; coaching or consulting discussions; communication with our team. We use your information to Provide résumé and document services; deliver coaching or career management support; process payments; provide updates on your project; request feedback on our services. We do not sell your personal information. It is stored securely and disposed of safely when no longer required. If you wish to limit or access your personal information, please contact our Director.

Security Policy

All payments made through Government Resumes are processed via secure servers using 128-bit SSL encryption, the current industry standard.

Refund Policy

All sales are final because our services involve personalised consultancy and writing that commences immediately after payment. Package credits for additional services such as LinkedIn profiles, interview coaching or cover letters remain valid for 12-months from the date of purchase.

Timeframes

Turnaround times vary depending on the project and job closing dates. As a general guide Standard projects require approximately 7 to 10 days; Documents are usually delivered 24-48 hours before the job closes; Express Service (3 working days) is available for an additional cost. Once you receive your documents, you may provide feedback for revisions. We complete updates promptly once your comments are received. To ensure accuracy, please communicate any required changes clearly during the review process.

 

The Team

Monique Thompson

Monique Thompson

Specialist Expertise in Public Sector Résumés and Selection Criteria

Monique Thompson is the Founder and Director of Government Resumes and is recognised as one of Australia’s foremost experts in government résumé writing, selection criteria and public sector career coaching. Since 1995, she has specialised exclusively in supporting clients applying for roles across the Australian Public Service, state government, local government, education, health, justice, community services and the not-for-profit sector. Backed by more than 30 years of experience and an independently verified 98.5 percent success rate, Monique has guided thousands of applicants at all career stages through competitive government recruitment processes. Her reputation is built on mastery of capability frameworks, exceptional writing quality, strategic analysis and consistent, high calibre results for clients nationwide.

Monique is highly regarded for her comprehensive and deeply informed understanding of government recruitment requirements, selection standards and merit based assessment processes, including:

  • APS Capability Framework
  • NSW Public Sector Capability Framework
  • Victorian Capability Framework
  • Leadership Competencies for Queensland
  • WA Public Sector Capability Framework
  • ACT, NT, SA and TAS jurisdiction specific frameworks

She is known for transforming client experience into compelling STAR aligned evidence, articulating public value, measurable achievements, behavioural capability and governance awareness with clarity and impact. Her specialist areas include:

  • APS, state and local government résumés and CVs
  • Selection criteria, capability statements, statements of claims and targeted questions
  • Executive résumé writing for EL, SES and director level roles
  • Education, health, justice, policing and community sector applications
  • Assisting clients transitioning from private sector roles into government

Every document Monique prepares is meticulously tailored, contextually accurate, keyword optimised and aligned to the unique selection requirements of each vacancy.

Public Sector Career Coaching and Interview Preparation

Monique is also a highly respected Career Coach and Interview Coach, supporting clients across the full government recruitment lifecycle. Her services include:

  • Government specific career planning and application strategy
  • Guidance on navigating APS, state and local government pathways
  • Behavioural interview coaching using the STAR method
  • Mock interviews and targeted practice for panel interviews
  • Advice on capability alignment and merit-based selection

Her coaching methods have helped clients succeed in roles within major government departments including Health, Education, Justice, Communities, Transport, Police, Defence and numerous statutory authorities and regional agencies.

Commitment to Quality, Integrity and Client Success

Monique is renowned for her professionalism, precision and unwavering commitment to delivering documents that reflect genuine capability, public sector readiness and alignment with government values. She invests deeply in understanding each client’s background, strengths and career objectives, ensuring every résumé, cover letter and selection criteria response is strategically positioned for success.

Her reputation is strengthened by continuous referrals from senior executives, HR professionals, hiring managers and the many clients she has supported over her long-standing career.

Work with Monique

Monique Thompson

Monique provides personalised consultations seven days a week from 9am to 9pm, supporting clients across metropolitan, regional and remote Australia. She welcomes enquiries from applicants at all levels, including graduates, mid-career professionals, technical specialists, managers and senior executives. To begin your application journey with Monique Thompson, or to request a personalised consultation, please contact Government Resumes or email her directly at monique@governmentresumes.com.au.

 
 

Testimonials

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Daphne Mason
Finance Officer
Perth, WA

Good morning Monique. I received a phone call with the good news this morning that I secured the Finance Officer job we completed 4 weeks ago. I hadn’t heard from them for a while, then I received an email detailing an interview I was required to attend. Only 5 days later I was told I was successful. The resume you prepared were very effective, so many thanks. My colleague is keen to change her job too, so I have given her your business card, she will ring you soon.

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Wayne Dorcas
Customer Service Officer
Essendon, VIC

I got the job as Customer Service Officer at Centrelink! I received a phone call on Tuesday to inform me I commence next week. I wish to express my absolute gratitude for your job application writing services. The resume, letter and selection criteria you prepared were extremely effective and helped me to attain a position in the Australian Government. Thank you so much!

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Barry Wilson
Auditor
Lane Cove, NSW

Hi Monique & Sarah, I would like to thank you for all your help with my job applications. I secured the job as Senior Auditor with the Attorney General’s Department. The resume and impressive selection criteria really made a difference and your career coaching really helped me to increase my confidence and chances. I will be recommending your writing services to friends and won’t hesitate to call you when I need job applications prepared in the future.

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Michelle Johnson
Paralegal
Waverley, VIC

I am writing to thank you for all your professional work on my government applications in recent weeks. I have already attained 2 job interviews for both applications we prepared at the Federal Court and also Legal Aid. I am very satisfied with all your services and will be recommending you to my colleagues. Much appreciated,

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Suzie Mays
Team Leader
Mornington, VIC

Thank you so much for the government application you prepare for the Team Leader job at AQIS. After 2 interviews, I received a call to inform me I was successful and start in 2 weeks. I’m very excited and my success was attributed to your most professional job application. My son will be needing you soon as he is seeking promotional opportunities. God bless!

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Cindy Mason
Administration Assistant
Midland, WA

Good afternoon Monique and Sarah, thank you for the outstanding resume, cover letter and selection criteria you prepared for me 4 weeks ago. I am writing to inform you that I secured 3 interviews for government positions including Centrelink, The Australian Taxation Office and The Department of Immigration. Your interview tips were most helpful and hence I felt quite confident in answering interview questions. I will tell all my friends who are seeking government jobs to give you a call because it makes a huge difference.

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